We value you as a customer and want you to be happy with your purchase. Providing the item is unworn, unwashed, tags attached and in original condition, we can accept a return for exchange, credit or refund. Any garments that have been worn, damaged, stained, altered or washed will not be accepted. If the item is marked as final sale, please note this is not refundable.

To arrange a return please email us at contact@primness.com within 7 days of receiving your order. Include your order details and advise whether you would like an exchange, credit or refund. Once the return has been approved, please package the item safely and send to the address provided via email. Customers are responsible for posting goods back to Primness. We recommend using a prepaid service that offers tracking. This ensures safe receipt of goods and prevents missing items. Primness is not responsible for any lost incoming parcels. You can also return your online order to our boutique, please ensure you bring your receipt. Your return will be assessed and if passed, your item can be exchanged or credited. Alternatively you can be refunded via the original form of payment.

If you have made a purchase at our boutique we provide refunds for purchases within 7 days (unless the item is marked final sale). We offer credit notes and exchanges for purchases up to 30 days. Please retain a copy of your receipt.

If you are choosing to exchange an item for another size or style, please email us at contact@primness.com. We will secure the stock for you until we receive your item back. We will then dispatch your new item immediately, if there is a payment difference we will arrange this directly. Exchange items can also be held at our boutique.


Credit notes and gift vouchers do not expire.

Refunds are processed on the original form of payments, i.e. Afterpay account or credit card used. Depending on your credit card provider, refunds can take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges as we do not refund the shipping fee.

Primness agrees to offer you an exchange of equal or higher value on sale items. You may also receive a credit note. 

- The garment is unworn, unwashed, and in its original condition with all tags attached;
- Garment must be free of any make-up, deodorant or stains;
- No damage or alterations;
- It has been approved through Primness Customer Care;
- Returns to be received in a timely manner;
- If you wish to exchange, please notify us with your preferred style, size and colour as soon as possible.

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please email contact@primness.com to notify us of any issue and we will endeavour to resolve it as soon as possible. If you can provide details and information about the fault we will arrange a repair, exchange or replacement where possible. Goods are classified as faulty at the discretion of Primness, provided:
- They are damaged when the customer receives them;
- Show a manufacturing fault within 3 months;
- No alterations or attempts to repair have been made by the customer;
- Please note that items damaged as a result of wear and tear or incorrect laundering are not considered faulty.

Primness make every effort to correctly display the colours of each style on our eBoutique. Due to the usage of flash photography, as well as variances between computer monitors, we cannot ensure that your device will display a colour which is completely accurate. 

If you would like to cancel your order, change your address or edit the items purchased please contact us as soon as possible. Please note orders that have already been shipped cannot be cancelled and or changed.

Please note due to hygiene reasons you are unable to exchange or return this item.